Your Focus Account: Insurance That Works for You
Go paperless, pay online, and access your policy 24/7 — no calls needed.
MY FOCUS ACCOUNT
Why Create an Account?
We’re building even more tools so you can manage your insurance with less hassle.
Create an Account or Log In Now!
WAYS TO PAY
Make a Payment - No Login Needed
Fast, secure payment for your auto policy.
FILE A CLAIM
Fast, Easy, and Clear
We’ll help you get started—just give us a call.
Damage?
Let’s get your claim and solution started
Start Your Claim
We’ll guide you every step of the way.
800-779-2103Mon–Fri: 6am–8pm CST | Sat–Sun: 8am–5pm CST
Need to email us?
New ClaimsMailing AddressP.O. Box 23410, Nashville, TN 37202Ready To File a Claim?
Call to file claim
OUR CLAIMS PROCESS
What to Expect
Visit the Claims Section of our FAQs for more information.
Your claim is handled by your insurance company, First Acceptance Insurance Company, a trusted partner with over 50 years of experience. Focus Auto Insurance is your service team - here to guide you from start to finish.
CLAIMS FAQs
Common Questions About Claims
Need help fast? Here are some quick answers to our most frequently asked claims questions. For more details, check out our full FAQ section.
Got more questions? Visit our FAQ for all the answers.
ABOUT US
Focus: Insurance That Works For You
We know insurance can be confusing. Our job is to make it easier - to explain it, simplify it, and put you in control.
About Focus Auto Insurance
We created Focus for one reason: to make auto insurance work better for real people. Whether you’ve had coverage before or this is your first time, we’re here to make things simple, clear, and built around your needs.
No fine print
Just straightforward coverage.
Manage everything online
Anytime, Anywhere.
Claims that moves fast
Because insurance should work for you, not the other way around.
A Strong Foundation Behind Focus
Focus Auto Insurance is backed by FAIC, a trusted insurance company with 50+ years of experience. We deliver a fresh digital experience while FAIC underwrites the policy and handles the behind-the-scenes operations like underwriting and claims.
✔ Founded in 1969 – decades of reliability.
✔ Seamless teamwork – Focus handles the service, FAIC backs the coverage.
✔ Claims that move fast – because insurance should work for you, not the other way around.
CORE VALUES
What Matters Most at Focus
NEED HELP?
Help is Just a Click or Call Away!
Reach out in the way that works best for you.
