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Find answers to our most commonly asked questions now!

We know insurance can be confusing - but it doesn’t have to be. That’s why we’ve made it simple to find the answers you need about your policy, payments, claims, and more. Find your question below and click to expand the answer.

Still need help? Our support team is happy to assist. Call us at

877-80-FOCUS

About Focus Auto Insurance

Learn more about who we are and what makes us different.

Getting Covered

Managing your policy and payments should be simple. Here’s what you need to know.

Managing Your Policy

Making changes, adding a car, or updating info.

Payments & Billing

Payment options and due dates.

Claims & Accidents

Filing a claim and what happens next.

Special Coverage

Info on other special insurance needs.

Canceling or Changing Your Policy

How to switch, update, or cancel your policy.

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© 2025 First Acceptance Corporation. All rights reserved.
3813 Green Hills Village Drive, Nashville, TN 37215
Affiliated entities of First Acceptance Corporation: First Acceptance Insurance Company, Inc. First Acceptance Insurance Company of Tennessee, Inc., First Acceptance Insurance Company of Georgia, Inc., First Acceptance Services, Inc., and First Acceptance Insurance Services, Inc. d/b/a Focus Auto Insurance and Focus Auto Insurance Solutions. The information contained herein is for general informational purposes only.